FAQs

Check most frequently asked questions here, if you still need help then please contact us at info@danielsdonuts.com.au For FAQs on our MyJam and Daniel’s Donuts app, Click Here.

Order

If your online order has been cancelled by our delivery partner, please email info@danielsdonuts.com.au with your name, email address and store location and one of our customer support team will process a refund for you. Once refunded, the funds may take between 5 to 10 business days to appear in your account.

Product

Yes, our full range is made fresh each and every day.

All of our refrigerated range must be kept in the fridge including the creams, custards, mousse and cheesecake. The non-refrigerated range are best kept in an airtight container out of the fridge.

Yes , we sell a range of Gluten Free Donuts. They are made in a Gluten Free certified factory, therefore suitable for Coeliacs.

Yes, we have a great range of Vegan donuts – both egg and dairy-free.

Yes we have 2 options available in our gluten free range which are also Vegan - the Cinnamon Donut and Jam Donut.

Some flavours do contain nuts including (but not limited to) our choc hazelnut range, peanut butter donuts, snickers custard and ferrero custard. All of our donuts have possible traces of nuts as they are made in the same environment.

Yes, all our donuts are Halal Certified.

Unfortunately, we do not currently sell donut cakes. However, we do sell a range of traditional family cakes available to order in store!

All our donut flavours contain soy.